Who is Delightable For?

Published On: March 7, 2023

“Without data you’re just another person with an opinion.” – W. Edwards Deming

Everyone in the service industry knows building and maintaining guest relationships is essential. And our modern, interconnected, socially-centric marketplace offers countless opportunities to leverage data and galvanize the connections we make with customers.

Delightable, Personica’s Guest Relationship Management (GRM) platform, is built specifically for restaurant operators. But it’s also a comprehensive tool to solve strategic and tactical challenges across the industry.

  1. Restaurant Owners: Restaurant Owners are constantly looking for ways to improve the guest experience and increase customer loyalty. Implementing GRM strategies helps them achieve these goals.
  2. Restaurant Managers: Restaurant Managers are responsible for day-to-day operations and ensuring guest satisfaction. Delightable can help improve guest relationships and better manage guest feedback.
  3. Restaurant Marketing Teams: Restaurant Marketing teams are focused on promoting restaurants and attracting new customers. They can use GRM to increase guest loyalty and encourage repeat business.
  4. Hospitality and Restaurant Consultants: Industry consultants may provide advice on GRM strategies to restaurant owners and managers.
  5. Industry Experts and Researchers: Industry experts and researchers may conduct studies on GRM and its impact on guest satisfaction and restaurant profitability.

In short, anyone involved in the food service industry who is responsible for improving guest experiences, strengthening marketing effectiveness or increasing customer loyalty can rely on the Delightable GRM.

See for yourself at delightable.com.


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